San Carlos & Valley Springs Auto Repair

"Very happy" is music to your ears, Bob. Thanks very much!

Thanks, Pete

Appreciate the appreciation, Steve! We know you love that truck and that old Olds it pulls so capably down the road. Hope you had a great time at the car show!

You brought your Escape to us with a series of warning lights and requested a diagnosis, which we performed and determined that your hybrid battery appears to be failing. We recommended two options for replacement, as well as some other services for your vehicle, all of which you declined to do at this time. The total cost for the complete inspection, testing and analysis - including the diagnosis - was $260. We're happy to talk to you in more detail about your car anytime, so don't hesitate to call, Sam.

Thank you, Laurie.

I think what you're suggesting, Sue, is that we install a bar. I think that's a great idea! Thank you for your kind words and the shout-out to Beau - we are very proud of him and he's indeed a huge asset to our company. We really appreciate our customers AND our employees, and we bring a lot of enthusiasm to work every day. I'm glad you had such a fantastic experience.

Our processes are very transparent by design, Heather. Makes it really easy for you to see what we see, make informed decisions about your car, and even pay with your phone before you pick up! Thanks for the review!

Those kinds of surprises are great, Jon! Sometimes, the diagnostic process uncovers a simple fix and saves you from going down an expensive and incorrect path. We often recommend testing and analysis as the first step to solving a symptom rather than guessing at the cause and replacing parts on a hunch. We often find causes in systems unrelated to the thing making the noise or causing the drivability problem, and our customers end up with a definitive fix rather than a bandaid repair. That's doing it right!

We missed the target, Brian, and didn't communicate with you at our usual high level. After reviewing your repair estimate, I found some errors that we've since adjusted and discussed with you. The water pump and radiator replacement on your diesel truck is an unusually complex job, so we'll be happy to handle it for you if you find it's not a do-it-yourself project. I appreciate the feedback, and I assure you that we'll always deal with you honestly and fairly, and if we get it wrong, we'll always make it right.

Appreciate it, Jesse. Projects like that require careful planning to ensure that they work well and don't cause any performance or emissions-related problems. Glad you trusted us to help you with your truck. We do it right the first time!