Reviews - Page 14 - Toole's Garage

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Bob “babis the greek” Lyberopoulos

8/9/2024

Great shop, Great people! Brad and crew were able to get me in and repaired the same day.

Thanks, Bob

- San Carlos

Mary Sullivan

8/8/2024

Michael, Ray and Steven were absolutely awesome. Took in my van, found the problem, fixed it, took me home when I had to leave it at the shop, and picked me up when it was time to bring it home. I really appreciated all the help, and the laughs. Don’t lose these guys.i don’t think I’d go back if they aren’t there.

We've got great people at our Valley Springs shop, Mary, and they're not going anywhere! You've seen that happy employees create an environment that our customers really enjoy, and they come to work ready to make things happen! We're glad everything went well with your van, and we'll see you at your next visit!

- Valley Springs

Bob Thompson

8/3/2024

Very happy with everyone who I had contact with

"Very happy" is music to your ears, Bob. Thanks very much!

- Valley Springs

Pete Hixson

8/1/2024

Very thorough and professional

Thanks, Pete

- San Carlos

Steve & Karen Wilson

8/1/2024

I had the 100,000 mile tune up on my pickup completed by Toole's Garage in Valley Springs. I was very impressed with the professional way I was treated and the knowledge of service advisors. I highly recommend them; quality work and a fair price. Thank you Toole's

Appreciate the appreciation, Steve! We know you love that truck and that old Olds it pulls so capably down the road. Hope you had a great time at the car show!

- Valley Springs

Sam Fleisch

7/27/2024

They did not successfully diagnose the issue. But that cost 1000.

You brought your Escape to us with a series of warning lights and requested a diagnosis, which we performed and determined that your hybrid battery appears to be failing. We recommended two options for replacement, as well as some other services for your vehicle, all of which you declined to do at this time. The total cost for the complete inspection, testing and analysis - including the diagnosis - was $260. We're happy to talk to you in more detail about your car anytime, so don't hesitate to call, Sam.

- San Carlos

Laurie Sundholm

7/24/2024

I was pleased and impressed by the professional service (and ultimate) repair service. I recommend them highly and will be using their service in the future!

Thank you, Laurie.

- Valley Springs

Sue Garner

7/23/2024

I couldn't ask for a better place to take my Truck. Love everything about Tooles and their wonderful customer care and technicians. Beau is an amazing and awesome man, but I think I'm a bit partial to him because we're both Sicilian 😉. Won't take my Toyota Tundra anywhere else. So glad to have such trustworthy & a honest place in my small town where the people know your name. No it's not a bar, but it's a very comfortable place to hang out while there working on your vehicle.

I think what you're suggesting, Sue, is that we install a bar. I think that's a great idea! Thank you for your kind words and the shout-out to Beau - we are very proud of him and he's indeed a huge asset to our company. We really appreciate our customers AND our employees, and we bring a lot of enthusiasm to work every day. I'm glad you had such a fantastic experience.

- Valley Springs

Heather Kirkpatrick

7/23/2024

super kind and clear from the first phone call to pick up! thanks!

Our processes are very transparent by design, Heather. Makes it really easy for you to see what we see, make informed decisions about your car, and even pay with your phone before you pick up! Thanks for the review!

- San Carlos

Jon Gettinger

7/22/2024

Great experience. Interacting with the service personnel was very professional and smooth. Thought it was going to cost me a lot more than it did but I was informed that what at first appeared to be a major repair, was in fact a very minor problem so really appreciate the honesty. Thank you.

Those kinds of surprises are great, Jon! Sometimes, the diagnostic process uncovers a simple fix and saves you from going down an expensive and incorrect path. We often recommend testing and analysis as the first step to solving a symptom rather than guessing at the cause and replacing parts on a hunch. We often find causes in systems unrelated to the thing making the noise or causing the drivability problem, and our customers end up with a definitive fix rather than a bandaid repair. That's doing it right!

- San Carlos

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