San Carlos, Valley Springs, and Jackson Auto Repair

Our processes are very transparent by design, Heather. Makes it really easy for you to see what we see, make informed decisions about your car, and even pay with your phone before you pick up! Thanks for the review!

Those kinds of surprises are great, Jon! Sometimes, the diagnostic process uncovers a simple fix and saves you from going down an expensive and incorrect path. We often recommend testing and analysis as the first step to solving a symptom rather than guessing at the cause and replacing parts on a hunch. We often find causes in systems unrelated to the thing making the noise or causing the drivability problem, and our customers end up with a definitive fix rather than a bandaid repair. That's doing it right!

We missed the target, Brian, and didn't communicate with you at our usual high level. After reviewing your repair estimate, I found some errors that we've since adjusted and discussed with you. The water pump and radiator replacement on your diesel truck is an unusually complex job, so we'll be happy to handle it for you if you find it's not a do-it-yourself project. I appreciate the feedback, and I assure you that we'll always deal with you honestly and fairly, and if we get it wrong, we'll always make it right.

Appreciate it, Jesse. Projects like that require careful planning to ensure that they work well and don't cause any performance or emissions-related problems. Glad you trusted us to help you with your truck. We do it right the first time!

Glad you came by, Rahul. European cars have a tendency to use oil, so it's critical to monitor the oil level between oil changes so you don't run low and cause premature engine wear, timing-chain failure, oil starvation and other issues. Check your oil level frequently, or swing by the shop and we'll do it for you. Rigorous maintenance is one of the best ways to keep your car reliably on the road for a long, long time. And we'll even give you a cup of coffee when you're here!

Our pleasure, Fotios

That sounds like a great advertisement for Toole's Garage, Al! I'm so glad my team earned your trust and loyalty. Can I borrow the Miata this summer?!!!