I called Toole's repair when another shop told me they didn't have the personnel to to the repairs to my car. Toole's was able to take my car in, check it and give me an estimate within an hour without an appointment. The front desk person, Meagan was polite helpful and positive. The two service writers were polite, professional and got things going quickly. My car was repaired for a fair, not bargain, but fair price and I was impressed enough to pick my car up and drop off my son's car for a quick oil change. They performed all requested repairs and made some recommendations without oversell. As a point of reference I worked as a union service writer for 12 years and know how things work. They did not talk down to me as a woman which is appreciated, were honest and got the repairs done quickly. I peeked at the shop and it was clean and looked like it was in good condition. I would not hestiate to take any of my vehicles to Tooles for service and commend them for good work and professionalism. David, one of the service people even told me about a local car show and was pleasant and personable. I only wish I had know about this shop sooner. Ellen