I was impressed by how analytical they were in diagnosing the cause of the brake problem I brought to them. As a result they did just what they needed to do to fix the problem - in this case cleaning out old grease and relubricating. I paid just enough to get the problem fixed, not to buy a whole repair package or do unnecessary work. I have two Hondas, and this is the second time I have been impressed by their interest in fitting the solution to the problem.