San Carlos & Valley Springs Auto Repair

Everyone at Toole’s is very helpful. They not only look after me (by providing a quick and easy check-in, friendly customer service and a rental car) but also my car. I always notice a huge difference in how my car handles before and after the service. In the five years I have used Toole’s, I’ve never had an issue with my trusty 17 year old car 😀.

The car had a loud sound around the passenger front wheel and we asked for a technician to listen to this sound during the initial drive. This is a simple request to help determine what the sound might be and let us know if a diagnostic is needed. Well, not only did the technician not hear the sound (which couldn’t have been the case), they didn’t inform us of this until later that day, when apparently no technicians were available to perform the diagnostic. I have been a customer at Toole’s Garage for over 10 years and I am so disappointed in the service that I will never go back. It’s interesting that another garage heard the noise and quickly fixed the issue by tightening a couple of loose screws on the brake calipers … which Toole’s installed a little while back. This was one of the worst customer experiences I have had in my life! EDIT: Jason (a manager from Toole's garage) reached out, explained the situation in more detail, and he was very open to the feedback. He said there had been some recent changes, and he is working to ensure it runs like a family-owned business again ... which is really appreciated.

Amazing and timely service. Very professional and kept me updated on my vehicle. Highly recommend!

I received Toole's Garage flyer in the mail. They offered a discount on repair work. I took my 1992 Ford Ranger pickup to get the emergency brake release fixed as well as the tailgate latch repaired. The garage was clean and stylish. I spoke with Monte the Manager who was very professional and no-nonsense. He provided an estimate for my approval via my cell phone. Love technology for this instant and easily located information. Steve provided me a ride to my home so I could wait in comfort for the technician to check out the needed repairs. It did not take long for Monte to find and order the tailgate part. The other part I needed was being researched. I dropped my vehicle off on Wednesday and picked it up on Friday, just as promised. The work was done on time with explanations that were easy to understand. The tailgate handle now works beautifully. So far the emergency brake part for my 30 year old pickup has not been located. Toole's was timely and reasonable in their pricing for labor and parts. I dealt with Monte, Steve and Mitch, all of whom were very professional and had great customer service. I highly recommend this garage.

Knows his stuff and is an honest, mechanic/technician with integrity. Does not try to sell you on repairs you don't need, and fixes what is wrong so your back up and running better than before at a reasonable rate!!! Rare find in the repair industry!