This response comes after months of thinking about my experience with Tool's. I brought my truck in for repair of my transmission was told they would check it out, was told it just overfilled with fluid and it fixed, not the case, came back they took it in and kept it for a week and was again told it was fixed after replacing parts, again not the case. After the third time it was explained the the computer said it was shifting correctly, clearly had the vehicle been test driven it would have shown it was not. I paid over $554.00 and still wound up with the same problem. Had to take it elsewhere to get it fixed. I am not saying that they didn't try but why charge me for a no fix? I think they need to slow down and not rush to judgement. I like the shop and I like the people but the truth is the truth Mike Myrick
Hi Mike, thank you for the feedback. You are correct. We did not earn 5 stars with your visit. Every once in a while we get a vehicle that really is a head scratcher. We did work hard on your vehicle. We can only hope you know we try our best to not recommend things that are not needed. We went through systematically to address things that we saw as trouble, overfilled fluid, etc. We are happy that the transmission expert you took it to was able to find the internal incorrect valving and wiring problem from a prior rebuild.
- Valley Springs