The staff at Toole's were extremely knowledgable about my 10+ year old Honda Pilot and knew all the "quirks" associated with this make and model of car. The techs were thorough and clearly explained what they saw when they inspected my car and what it needed and - more importantly - what it didn't need. Communication and the service report were top notch and the pictures of the issues were super helpful (let's face it, how many people actually climb under their car or open the hood to verify what a mechanic said they saw??). LOVED the shuttle service which made dropping off my car a snap. I've been to many Bay Area mechanics, including Honda dealer service, and I won't take my cars anywhere else now. If you're unhappy with your current mechanic, take your car to Toole's...you'll be glad you did.