This was my first time at Toole's, and so far, so good. I went in for a major 90,000-mile tune-up and was worried that they would find all sorts of additional things to fix (and charge me for) on my car...as that seems to be what always happened at my previous shop. Thankfully, that was not the case. I did ask lots of questions and I felt confident that they were confident about the condition of my car. The guys there are friendly and helpful. Overall, a very good experience.