This time I had a Honda with an A/C problem. Toole's did an analysis (I had had one done already at Firestone that showed a broken compressor. Toole's estimate was in line with other shops in the area (and way less than the RWC Honda dealer). They were thorough and gave me a "normal" estimate and a "worst-case" estimate which no one else did. Their turnaround time was very good, but the news was that I needed to replace a very cheap part called the "expansion" valve but the labor was a lot. I was very disappointed at first as I had wanted to avoid this which was indeed the "worst-case" scenario. They then went to extra measures and did more analysis involving computer codes and did an extra evacuation and recharging. All that was at no cost to me, and the result was that they got the A/C working properly without that extra, expensive charge. So they really went "the extra mile." And I'm very grateful. They also did a car inspection more thorough than others (like Firestone) gratis as part of the service. It discovered a slightly damaged tire which was not leaking, but we got that replaced at the America's Tires at no cost because we had road hazard insurance. I would recommend them for thorough and compassionate service.
Manny we are so happy we were able to help you! Thank you for the great review and we look forward to your next visit!
- San Carlos